All Sales Are Final

Due to the boutique and emerging nature of our store, every purchase is final. We do not offer refunds, returns, or exchanges on any products purchased through our website.

Defective, Damaged, or Incorrect Items

While all sales are final, we stand behind the quality of our products. If your order arrives defective, damaged, or incorrect, please inspect your item upon reception and contact us immediately at toughneckteam@outlook.com.

We will evaluate the issue and work with you to provide a resolution, which may include a replacement or repair, as required under applicable law.

European Union 14 day cooling off period
If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period.

Within this period, you may cancel or return your order for any reason, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging. 

Proof of purchase will also be required.

Legal Compliance

This policy is intended to clarify our terms regarding refunds and returns and is provided for informational purposes only.

Notwithstanding the above, any consumer rights that cannot be waived under applicable law remain in effect.

Contact Us

If you have any questions or concerns about this policy or your order, please reach out to us at:
Email: toughneckteam@outlook.com

This policy is provided for informational purposes only. Any rights that cannot be waived under applicable law remain in effect.